Refund will be processed through the same online mode in 10-15 working days. In case you are unsatisfied with the product received, we request you to contact our Customer Care team at +91 0484 7963787 or you can write to us at firstname.lastname@example.org and we shall revert back to you at the earliest. The products or service should be purchased only from www.nellikunnathvaidyasala.com and not from any other retailer be it online or offline. Return request should be raised within 7 days from the date of delivery. Products should not be used or tampered. All the labels and original packaging should remain intact and should be sent along with the products. Original Invoice shall be returned with the products Products should reach to vendor in sellable condition.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also make sure the return request is placed within 3 working days (of delivery) if you are not satisfied with the product. We will personally ensure that a brand new replacement is issued to you (in 7 days) with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Damage of External Packaging
On receipt, if it is noticed that the external packing of the consignment is damaged or tampered with, we recommend not accepting the package and putting your remarks on the courier delivery sheet and raise a complaint with us immediately. We shall handle such issues strictly and directly with the respective courier company and the vendor. In such an event, kindly intimate us with the details of your order. Once the package is received back at our vendor, we will cancel the order. In case of Pre-paid (Credit Card, Net Banking, Debit Card) order, we will refund the money in your banking account. If case of Cash-On-Delivery (COD) order, we will cancel the order without any refund. Product Received in Damaged Condition or with Manufacturing Defect or Wrong Product Delivered
Return through Self-Shipment:
We provide Reverse pickup option depending on the area / pin code and the charges for collecting the same will be borne by us. In case where reverse pickup is not possible, customer is requested to return the product(s) in original packaging, tags, unused to Vendor by courier. You need to send the return at below mentioned address:.
M/S. NELLIKUNNATH ARYA VAIDYASALA c/o Sunrise ,Ammini Arcade 2nd Floor, Opp Corporation Bank, Elamakkara Cochin – 682026 Phone: +91 0484 7963787